Privacy & Cookies Policy

Introduction

Sunlife Solar UK Ltd ("we", "us", "our") of The Oast, New Road, East Malling, Kent ME19 6BJ respects your privacy and is committed to protecting your personal data. This policy explains how we handle the personal data we collect through this website, how we keep it secure, and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy was last reviewed in 2026. We may update it from time to time, and any changes will be published on this page.

Information we collect

We collect personal data that you provide directly to us, as well as limited technical data that is gathered automatically when you use our website.

Information you give us

When you complete our quote or contact forms, or otherwise get in touch with us, you may provide:

• Your name
• Your email address
• Your telephone number
• Your postcode
• Details about your property (for example, property type and roof information)
• Any message or additional information you choose to send us

Technical information

When you visit our website, we may automatically collect standard technical data such as your IP address, browser type and device information, along with information about how you interact with the site. This data is gathered through cookies and analytics tools, as described in the Cookies section below.

How we use your information

We use the personal data we collect to:

• Respond to your enquiry and answer your questions
• Prepare and provide quotes for our products and services
• Deliver, arrange and manage our solar installation services
• Keep you informed about our products, services and offers, where you have given us your consent to do so
• Maintain and improve our website and understand how visitors use it

Lawful basis for processing

We rely on the following lawful bases under the UK GDPR to process your personal data:

• Consent - where you have given us clear consent to use your data for a specific purpose, such as sending you marketing communications.
• Legitimate interests - where it is in our legitimate interests to respond to your enquiries, provide quotes, deliver our services and run our business, provided your rights and interests do not override those interests.

Sharing your information

We may share your personal data with trusted third-party service providers who help us operate our business - for example, our enquiry-handling tools and our CRM and automation systems. These providers act on our instructions and are only permitted to use your data for the purposes for which we share it.

We never sell your personal data. We may also disclose your information where we are required to do so by law or to protect our legal rights.

Cookies

Our website uses cookies - small text files stored on your device - to help the site function and to understand how it is used. We use essential cookies that are necessary for the website to work properly, and we may use analytics cookies to help us see how visitors find and use the site so we can improve it.

You can control or delete cookies through your browser settings, and most browsers allow you to refuse or remove cookies. Please note that disabling certain cookies may affect how parts of the website function.

Data retention

We keep your personal data only for as long as is necessary to fulfil the purposes set out in this policy, including responding to your enquiry and providing our services, or for as long as we are required to retain it to meet our legal, accounting or regulatory obligations. When your data is no longer needed, we will securely delete or anonymise it.

Your rights under UK GDPR

Under UK data protection law you have a number of rights in relation to your personal data, including the right to:

• Access - request a copy of the personal data we hold about you
• Rectification - ask us to correct data that is inaccurate or incomplete
• Erasure - ask us to delete your personal data in certain circumstances
• Restriction - ask us to restrict the processing of your data in certain circumstances
• Objection - object to our processing of your data, including for direct marketing
• Data portability - request that we transfer your data to you or another organisation

To exercise any of these rights, please contact us using the details below. We will respond to your request within the timescales required by law.

Contact & complaints

If you have any questions about this policy or wish to exercise your rights, you can contact us by telephone on 01732 904830 or by email at sales@sunlifesolaruk.co.uk.

If you are not satisfied with how we have handled your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please do get in touch with us first.

Thank you for trusting Sunlife Solar UK Ltd with your personal data - we are committed to keeping it safe.